Welcome to Stay Well ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your information, including your health-related data, in compliance with Meta and Google Ads policies and applicable laws, including HIPAA (Health Insurance Portability and Accountability Act), CCPA (California Consumer Privacy Act), and GDPR (General Data Protection Regulation).

1. Information We Collect

We may collect and process the following types of information when you visit our website, interact with our services, or engage with our advertisements:

A. Personal Information

NameEmail AddressPhone NumberMailing AddressDate of Birth

B. Health-Related Information (Only when voluntarily provided)

Information related to health conditions, services, or products you requestMedical or insurance-related details necessary for processing orders or inquiries

C. Technical and Usage Data

IP addressDevice typeBrowser typeReferring websiteCookies and tracking technologies

D. Payment Information

Billing address (if making purchases)Payment details processed securely by third-party payment providers

2. How We Use Your Information

We use your data for the following purposes:

To provide and improve our servicesTo process orders, inquiries, or customer service requestsTo comply with legal and regulatory requirements (e.g., HIPAA, CCPA, GDPR)To personalize your experience and provide tailored contentTo send promotional and marketing messages, only if you have opted inTo measure ad effectiveness and comply with Meta and Google Ads health-related advertising policiesTo use for targeted advertising and retargeting purposes, in accordance with Meta and Google guidelines

3. How We Share Your Information

We DO NOT sell your personal information. However, we may share your data in the following ways:

With Service Providers: Trusted third-party vendors who assist with payment processing, order fulfillment, or advertising analytics (in compliance with HIPAA and advertising guidelines).With Legal Authorities: If required to comply with legal obligations, subpoenas, or fraud prevention.With Business Partners: If applicable, for co-branded services with your explicit consent.

4. HIPAA Compliance & Health Data Protection

If you provide us with health-related information, we follow HIPAA guidelines to ensure the protection of Protected Health Information (PHI), including:

Secure encryption of all sensitive dataLimited access to authorized personnel onlyCompliance with industry standards for data storage and protection

For any health-related data processing, we obtain explicit consent and provide options to opt-out at any time.

5. Your Privacy Rights & Choices

Depending on your location, you may have specific privacy rights:

A. California Residents (CCPA Rights)

Right to request access to collected dataRight to opt out of data sales (we do not sell your data)Right to delete personal information

B. European Residents (GDPR Rights)

Right to data portabilityRight to object to processingRight to withdraw consent at any time

C. Opting Out of Ads & Marketing Communications

You can opt out of receiving marketing emails or targeted ads by:

Clicking "Unsubscribe" in our emailsAdjusting ad settings via Google Ads or Facebook Ad Preferences . Visiting our opt-out page, https://staywellus.com/opt-out to manage your data preferences

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience and measure ad effectiveness. You can manage or disable cookies through your browser settings.

7. Third-Party Advertising & Meta/Google Compliance

To comply with Meta (Facebook & Instagram) and Google Ads policies for health-related content:

We do not use retargeting ads for sensitive health conditions.We provide clear opt-in consent for data collection.We do not collect, store, or use sensitive medical data for advertising without user consent.

For more information on third-party advertising practices, visit:

Google Ads Privacy Policy: https://policies.google.com/privacy Meta Advertising Standards: https://www.facebook.com/policies/ads/

8. Data Security Measures

We implement strict security measures to protect your data, including:

Secure SSL encryptionHIPAA-compliant data storageRegular security audits

9. By providing your mobile number, you consent to receive SMS communications from Stay Well US for healthcare services, reminders, and promotions.

Opt-out anytime by replying STOP.Your data is protected under HIPAA and will not be shared with third parties.Message and data rates may apply.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations or company practices. Please review this page for updates.