Introduction

Stay Well US and its affiliates including Acumen Advisors LLC, (collectively "we ", "us", or "our") own and operate the websites located at www.staywellus.com and www.staywellus.com/mi (collectively, the "Websites"), and their associated mobile applications ("Apps"). We refer to the Websites, Apps, and other services provided by Stay Well US and its affiliates, such as Preferred Pharmacies, together herein as the "Services." In these Terms of Use, the terms "you" and "yours" refer to the person using the Services.

These terms and conditions of use ("Terms of Use") describe your rights and responsibilities with regard to the Services. Your access to and use of the Services is subject to these Terms of Use, our Privacy Policy, as well as all applicable laws and regulations. In using certain parts of the Services, you may be presented with additional or supplementary terms regarding the use of those specific Services, and you agree to review and be bound by such additional terms.

PLEASE READ THESE TERMS OF USE CAREFULLY BECAUSE THEY SET FORTH THE IMPORTANT TERMS YOU WILL NEED TO KNOW ABOUT THE SERVICES. YOU UNDERSTAND THAT BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THESE TERMS OF USE. IF YOU DO NOT OR CANNOT AGREE WITH ANY PART OF THESE TERMS OF USE, YOU MAY NOT USE THE SERVICES. THE TERMS OF USE ARE SUBJECT TO CHANGE AS PROVIDED HEREIN.

Right to Change Terms and Conditions

Stay Well US may, at any time and from time to time, change these Terms and Conditions, in whole or in part. You agree to review these Terms and Conditions periodically. Any changes to these Terms and Conditions will be effective immediately upon the posting of the modified Terms and Conditions to the Online Services, and, if you possess an Account, by either providing notice of the changes to you when you log in to the Online Services or by sending notice of the changes to contact information that you have provided to us. You agree to comply with, and be bound by, the modified Terms and Conditions either (i) by continuing to use or access the Online Services after modified Terms and Conditions are posted to the Online Services, or (ii) if you possess an Account, by not requesting to terminate your Account within seven (7) calendar days after receiving a notice of the changes as described above.  

Eligibility

The Service is intended for use by individuals who are at least 18 years old and reside in the United States. By using the Service, you represent and warrant that you meet all of the foregoing eligibility requirements.

Privacy Statement

Our Privacy Statement describes how Fast Lab collects information about you through the Online Services, and how we use, disclose, and protect that information.  

Use of Service

The Service is provided for your personal use only. You may not use the Service for any commercial purpose without our express written consent. You agree not to:

-Violate any applicable laws or regulations.

-Infringe upon the rights of any third party.

-Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, or racially or ethnically objectionable.

-Interfere with or disrupt the Service or the servers or networks connected to the Service.

-Impersonate any person or entity.

-Attempt to gain unauthorized access to the Service or any other account, computer system, or network.

Consent to Telehealth

We provide websites and applications through which you can obtain an online asynchronous visit with an independent, licensed health care professional (a “Provider”) and mail order pharmacy services for any medications prescribed to you (collectively, the “Services”). The Services constitute a form of telehealth, which involves the delivery of health care services using electronic communications between a health care provider and a patient who are not in the same physical location. We believe that telehealth has the potential to provide a number of benefits, including convenient, discreet, and affordable care. Telehealth may be used for diagnosis, treatment, follow-up and/or patient education. Telehealth may include, but is not limited to:

· Electronic transmission of medical records, photo images, personal health information or other data between a patient and a Provider;

·  Interactions between a patient and a Provider via audio, video and/or asynchronous data communications, such as secure messaging and email; and

·  Use of data from remote monitoring devices, medical devices, and sound or video files.

The websites, applications, and information systems used in the Services incorporate network and software security protocols to protect the privacy, security, and integrity of your health information.

Possible Benefits of Telehealth

·  Telehealth can make accessing medical care easier, more efficient, and less expensive.

·  You can obtain medical care and treatment at times that are convenient for you.

·  You can interact with providers without the necessity of an in-office appointment.

Possible Limitations of Telehealth

·  Information transmitted to your Provider may not be sufficient to allow for appropriate medical decision making or your Provider may not be able to provide medical treatment for your condition via telehealth, and you may be required to seek alternative care.

·  The inability of your Provider to conduct certain tests or assess vital signs in person may in some cases prevent the Provider from diagnosing or treating you or identifying that you need urgent medical care.

·  Your medical care could be delayed due to technological failures that interrupt the Services.

·  Data security protocols or safeguards could fail and cause a breach of your identified health information.

·  Due to the nature of the Services and regulatory requirements in certain jurisdictions, your treatment options, especially pertaining to certain prescriptions, may be limited.

By checking the “Agree” box you accept this Consent to Telehealth, and you acknowledge your understanding and agreement to the following:

·        I have read this Consent to Telehealth carefully, and understand the risks and benefits of the use of telehealth in my medical care and treatment.

·        I understand the ramifications of and grant permission to Stay Well US and any of it’s affiliated Providers to bill my insurance for telehealth in conjunction with the information I submit on the website.

·        I give my informed consent to receive medical care and treatment by telehealth from Providers affiliated with Stay Well US. ·        I understand that the delivery of health care services via telehealth is an evolving field and that the use of telehealth in my medical care and treatment may include uses of technology not specifically described in this consent.

·        I understand that while the use of telehealth may provide potential benefits to me, as with any medical care service no such benefits or specific results can be guaranteed. My condition may not be cured or improved, and in some cases, may get worse.

·        I understand that I have a duty to answer questions about my health and medical history honestly and accurately, and to keep all of my health care providers, including my Provider, up-to-date on any changes in my health, symptoms, treatments, or medications.

·        I understand that withholding or providing inaccurate information about my health and medical history in order to obtain treatment may result in harm to me, including, in some cases, death. ·        I understand that my Provider may determine in his or her sole discretion that my condition is not suitable for treatment using telehealth, and that I may need to seek medical care and treatment in person or from an alternative source.

·        I understand that the Services enable coordination and communication with a Provider and do not replace my relationship with any existing health care provider.

·        I understand that I cannot obtain emergency care through the Services, and I should call 9-1-1 and seek immediate medical treatment if I am experiencing a medical emergency.

·        I understand that my information, including my identified health information, will be collected, used, shared, and protected as described in the Privacy Policy. ·        I understand that I have access to all of my health and wellness information pertaining to my telehealth consultation with my Provider in accordance with applicable laws and regulations.

·        I understand that Stay Well US and my Provider will share my telehealth record with my other health care providers only with my consent and at my request. I understand that I can have my telehealth record sent to my other health care providers by emailing Stay Well US at [email protected] and providing my consent along with my health care provider’s name, address, and phone number.

·        I understand that a technical failure affecting the Services may result in the loss of my information and/or interrupt my online visit. In addition to any disclaimers that I agreed to by accepting the Terms and Conditions and agree to hold Stay Well US harmless for any loss of information or delay in care resulting from a technical failure.

·        I understand that I can withhold or withdraw this consent at any time by emailing Stay Well US Medical at [email protected] with such instruction. Otherwise, this consent will be considered renewed upon each new telehealth consultation with a Provider.

·        I agree and authorize Stay Well US and my Providers to collect, use, and share my information, including my identified health information and other information regarding the telehealth exam, as described in Stay Well US's Privacy Policy and for any other purposes permitted by law, including for treatment, payment, and health care operations purposes. All capitalized terms used in this Consent to Telehealth but not defined herein have the meanings assigned to them in the Terms of Use. For avoidance of any doubt, the terms “Stay Well US“, “we“, “us“, or “our” refer to Stay Well US LLC and Stay Well Michigan LLC and the terms “you” and “yours” refer to the person using the Services. Preferred Pharmacy    

By checking the “Agree” to accept “terms & conditions”, you acknowledge your understanding and agreement to the following:  

·        During your telehealth visit, your Provider may decide to prescribe medications and/or OTC products. We work with Preferred Pharmacies in each state to ensure accuracy, speed, and guaranteed delivery of your prescribed medications to you. If you’d prefer to have your script filled at a different pharmacy, please notify us as soon as possible (within 24 hours of signing up), and we will attempt to fill at your pharmacy of choice.

·        Our Partner Pharmacies fill and fulfill prescriptions written your Provider and are not in any way responsible for the dose, duration, or specific quantity prescribed by the Provider.

·        You authorize our Partner Pharmacies bill any and all prescriptions to your insurance.

For all treatment, payment, and healthcare operations, including coordinating or managing your healthcare with another healthcare provider or pharmacist, such as accessing your medication history through health information networks to avoid drug interactions and verify coverage.

·        Shipping Questions: If you have not received your expected shipment within 14 days, contact us at [email protected] or call (801) 675-8032 to check on delivery status.  

By signing your name, you acknowledge your understanding and agreement to the following:

·         I agree to all Terms and Conditions of use contained herewith.

·         I am signing for the filling and fulfilling of my prescription by Stay Well US’s Preferred Pharmacy.    

For California Patients only our preferred pharmacy partners are:

New Hope Pharmacy
29798 Haun Rd STE 100, Sun City, CA 92586
(951) 679-9088

Atlantic Pharmacy

5119 E Beverly Blvd, Los Angeles, CA 90022

(323) 264-5060